Refund policy

At Linked Jewelry & Boutique, many of our pieces are custom-fit or made just for you. Because of this, we have the following return policy:

Permanent Jewelry

All permanent jewelry sales are final. Once a piece is custom sized and welded, it cannot be returned or refunded.

If your permanent jewelry breaks at the weld within 30 days of purchase, we are happy to re-weld it at no charge. After 30 days, re-welding is available for a small service fee.

Custom, Engraved & Made-to-Order Items

All custom, engraved, and made-to-order items are final sale and are not eligible for return, refund, or exchange.

Ready-to-Wear Purchases (In-Store or Online)

Unworn, non-custom ready-to-wear jewelry purchased in-store or online may be eligible for a refund or exchange if:

  • The return is requested within 14 days of purchase (in-store) or delivery date (online)
  • The item is unworn, unused, and in original packaging
  • The item is not marked Final Sale

For online orders, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Refunds will be issued to the original form of payment once the return is received and inspected.

How to Start a Return or Exchange

To initiate a return or exchange, please email info@linkedboston.com within 14 days with:

  • Your order number or proof of purchase
  • The item(s) you wish to return or exchange
  • Reason for the return or exchange

Once approved, return instructions will be provided.

Where to Send Returns (Online Orders)

Approved online returns should be shipped to:

Linked Jewelry & Boutique

1 Central Street, Unit 104
Middleton, MA 01949
United States

We strongly recommend using a trackable shipping method. Linked Jewelry & Boutique is not responsible for items lost or damaged during return transit.

Exchanges

Exchanges are subject to item availability. If the requested exchange item is unavailable, a refund will be issued.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us at info@linkedboston.com within 48 hours of delivery with photos so we can assist promptly.

Gift Cards

All gift card sales are final and non-refundable.

Private Parties & Appointments

Deposits for private parties and booked appointments are non-refundable. Appointments may be rescheduled with at least 48 hours’ notice, subject to availability.

Final Sale Items

Items marked Final Sale are not eligible for return, refund, or exchange.

Final Notes

We take pride in the quality of our jewelry and want you to love your purchase. If you have any questions, please reach out we’re always happy to help.